Warranty Information

5-Year Limited Warranty for Home-Occupied Properties

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Our 5-year limited warranty applies to refinished surfaces in owner-occupied residential properties. This warranty covers defects in materials and workmanship, ensuring your refinished surfaces will not peel, yellow, or chip due to application errors by our technicians.

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Coverage Includes:

• Defects in Workmanship: If any issues arise from the application process, such as drips, runs, or peeling, we will repair the affected area at no additional cost within the first five years.

• Customer Responsibility: It is important that customers promptly report any minor issues to us so they can be addressed in a timely manner. Workmanship-related defects typically become apparent within 10 days of the refinishing process.

Exclusions:

• Neglect or Improper Care: This warranty does not cover damage resulting from neglect, accidental damage, improper use, or failure to follow our Care and Maintenance Guide. This includes:

  • Chipping, Scratches, and Stains: Damage caused by misuse, such as placing heavy or sharp objects on the refinished surface, using harsh cleaners, or dropping heavy items.

  • Discoloration: Issues caused by bleaches, dyes, acids, or improper cleaning products.

  • Suction Cup Mats and Adhesives: Damage from using suction cup bath mats, adhesive decals, or similar items that can pull on the finish.

  • Normal Wear and Tear: Gradual deterioration of the glossy finish, minor staining over time, or dust particles that may settle during the curing process.

  • Other Fixtures: Items such as soap dishes, towel bars, toothbrush holders, faucets, handles, spa tub jet covers, and kitchen or utility sinks are not covered.

  • Caulk and Grout Lines: These are excluded due to potential foundational shifts or the need for periodic replacement, especially in damp conditions.

 

2-Year Limited Warranty for Commercial and Investment Properties

For commercial properties, rental units, and investment properties, we offer a 2-year limited warranty covering the same aspects as our residential warranty.

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Coverage Includes:

• Defects in Workmanship: This warranty covers peeling, yellowing, or chipping due to application errors for two years.

• Customer Responsibility: Report any minor issues promptly to ensure timely repairs.

Exclusions:

• Same as Residential Warranty: All exclusions listed under the 5-Year Warranty apply, including damage from neglect, improper care, and normal wear and tear.

 

Important Information

• Exclusions: Our warranty does not cover:

  • Damage caused by neglect, accidental damage, improper care, or failure to follow our Care and Maintenance Guide.

  • Pre-existing surface imperfections such as chips, dents, or scratches that may become more noticeable after refinishing.

  • Slight variations in color or texture for custom-tinted finishes or liquid stone textures, which are natural and not considered defects.

  • Minor touch-ups or repairs to paint or wallpaper that may be affected by the masking tape during the refinishing process.

• Care and Maintenance: To maintain the appearance and longevity of your refinished surfaces, it’s crucial to follow our Care and Maintenance Guide. Proper care is essential to keeping your surfaces looking new and ensuring that your warranty remains valid.

 

Customer Responsibilities

To ensure your warranty remains valid, it’s essential to:

• Follow Care Instructions: Adhere to our Care and Maintenance Guide to prevent damage and maintain the warranty.

• Report Issues Promptly: If you notice any workmanship-related issues, report them to us within 10 days to qualify for warranty repairs.

 

How to File a Claim

If you need to file a warranty claim, please contact us at 706-750-8224 or hello@refinishmasters.com. Include a description of the issue and any relevant photos if possible.

 

Contact Information

For any questions regarding your warranty or our services, don’t hesitate to contact us. We’re here to help!

Phone: 706-750-8224
Email: hello@refinishmasters.com